Conditions of Carriage

Fares

All fares advertised are in Australian dollars, per person (irrespective of age), for one way travel only.
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Regular fares are transferrable with a notice period of more than 48 hours prior to the original travel date and time. Where there is a seat available to the same value, a transfer fee will be applied for any changes in service date, at the rate of AUD$15.00 per person, per service. If transferring to a seat of a higher value, an upgrade fee equivalent to the price difference per person, per service will be charged extra to the standard transfer fee. These fares are non-refundable.

Sale fares apply to limited seats available online only. These fares are non-transferrable and non-refundable.

Cancellation of Services
Where a Firefly service is cancelled these fares are transferrable and or refundable. A credit in the way of an Open Ticket will be issued to you limited to the value of the original ticket purchase price to be applied at your discretion. Open tickets are valid for 3 months from the date of issue. While travel does not need to occur within this 3-month period, you must select a travel date before the 3 months have expired.

Luggage

The Company accepts no liability for lost or damaged luggage. The company recommends that sufficient luggage insurance be obtained. Luggage allowance per person - 2 suitcases or travel bags, not to exceed 20kg per bag, and a small carry bag, not to exceed 5 kg. Any extra pieces of luggage will be charged at $20 per piece. Each item must be clearly marked with your full name, address and contact number. Luggage exceeding the allowable limit, or any boxed item will be considered freight and charged accordingly. Excess luggage, surfboards, ski's, bikes, scooters, skateboards or freight are not guaranteed to depart on the requested service and may be held for next available service. Hoverboards will not be carried.

Alcohol, Smoking & Drugs

Australian Federal and State Government Regulations prohibit smoking, the consumption of alcohol and the conveyance or ingestion of illicit drugs on coaches. Passengers under the influence of alcohol or illicit drugs will not be permitted to board the coach.

Disruptive Behaviour

Persons behaving in a disruptive manner may be removed from the coach at the sole discretion of the Coach Captain.

Dress Requirements

Minimum dress and hygiene standards apply when travelling on our services. We reserve the right to refuse carriage to Passengers who do not comply with our minimum dress standards, which include a shirt, shorts/ trousers/ skirt and footwear.

Seat Allocation

Seat Allocation requests are not guaranteed.

Departure Times

Passengers must check in 30 minutes prior to departure, whether at a Passenger terminal or en route.

Children

All children under the age of 16 years must be accompanied by a chaperon aged 16 years or over. A seat must be purchased for all children.

We strongly recommend that all infants / children travelling on any Firefly Express service , are restrained in an appropriate "child restraint" or "booster seat" that is applicable to their age or size, as is considered an appropriate "restraint / booster" by "Road Safety Road Rules 2009". The decision of the parent / guardian is at their sole discretion, and Firefly/we accept no responsibility or liability in any way for the decision made by the parent / guardian or any loss or damage, or any cost or expense incurred by any person as a direct or indirect consequence of that decision. Where the child is of a suitable age / size, as a minimum the seat belts provided should be used. Children will not be seated in the front row, unless all the other seats are taken up by other children.

Travel Insurance

Travel insurance is highly recommended when making all travel arrangements.

Personal Identification

Photo ID must be carried with you at all times when travelling on a Firefly service . Photo ID must be presented on request. Failure to do so may lead to a cancellation / termination of your travel arrangements with Firefly. Firefly or any of its agents accept NO responsibility or liability in anyway , for any loss, damage , cost or expense incurred by a person as a direct or indirect consequence of not producing photo ID on request.

Other Conditions

The Company, and or their agents, will not be liable for any accident, injury or death or any passenger, nor loss or damage to personal effects or luggage, irrespective of the conditions from which such accident, injury, death, loss or damage may have arisen.

The Company, and or its agents will not be responsible for any inconvenience, or loss occasioned to delays to services and additional cost of accomodation, transport and associated expenses and this includes adverse weather.

The company, and or its agents reserve the right to cancel, vary or substitute any service in any way for any reason deemed necessary.

The company, and or its agents, reserve the right to refuse carriage of any person on any service and to remove any person from any service for any reason or in the interest of other passengers.

No guarantee, express or implied attached to any motor vehicle owned by, leased by, or operated for the company, nor can the operator or its agents accept liability for any loss, delay, cancellation of service, death or irregularity that may occur to be occasioned by any cause whatsoever and it is expressly agreed that all bookings are made and accepted under these stipulations and conditions.

Timetables and fares are subject to alteration without notice. Meals or refreshments are not provided by the company, although stopovers en route will be provided. Minors must be accompanied by an adult at all times. All travel purchased on a Firefly Express service or Firefly Codeshared service is Non Refundable.

A change of travel date and or service (transfer) requires a minimum of 48 hours notice, from the original travel date and time. For safety reasons certain goods or articles cannot be carried, such as weapons, explosive goods, flammable/ hazardous items and batteries.

Fruit and vegetables will not be carried due to Government Quarantine Regulations Seat allocation requests are not guaranteed.

Due to safety requirements Firefly Express requires any passenger travelling with a wheelchair, must be accompanied by a carer or escort at all times.

We recommend that you contact Firefly Express a minimum 72 hours prior to departure, as the allocation of a wheelchair accessible coach on a specified or requested service is subject to availability. A wheelchair accessible coach on any Firefly Express service is not guaranteed.

Firefly has arrangements with other carriers known as "Codeshare". This means that even if you have made a reservation with Firefly and hold a ticket for a Firefly advertised service, you may travel with another carrier.

Firefly Coaches are not responsible for any connections missed due to delays. This includes connections on other carriers.
Firefly Coaches will transfer your booking to the next available service on a Firefly service only. All advertised discounted fares, are subject to availability and therefore are not guaranteed.